Terms & Conditions

01Acceptance of terms

By accessing this website, submitting an enquiry or engaging our services, you agree to these Terms & Conditions. A separate engagement letter, proposal or service agreement may apply to paid services. If there is an inconsistency, the signed service agreement prevails to the extent of the inconsistency.

02About us

NRI Property Connect is operated by , ABN , from New South Wales, Australia. We coordinate services relating to property located in India for NRIs, OCIs and other overseas owners or investors.

03Our services

Our services may include property inspections, tenant sourcing, rental management coordination, rent follow-up, maintenance coordination, renovation supervision, documentation assistance, property purchase or sale coordination, NRI support, property research, builder or locality research and vendor coordination in India.

We provide property concierge and coordination services. We are not a law firm, tax adviser, financial adviser, migration adviser, valuer or licensed real estate agency unless expressly stated in writing for a particular service.

04Professional network

Where specialist assistance is needed, we may introduce or coordinate independent Australian and Indian professionals, including law firms, advocates, Chartered Accountants, licensed real estate professionals, valuers, banks, builders, tradespeople, property inspectors and other specialists.

Professional advice is provided by the relevant independent provider under that provider's own engagement terms and professional obligations. To the extent permitted by law, we are not responsible for an independent provider's professional judgment, acts, omissions, delays or workmanship, although we will use reasonable care when coordinating providers.

05Client responsibilities

• Provide complete, accurate and current information.
• Provide ownership, identity and property documents when reasonably requested.
• Arrange a valid Power of Attorney or other authority where required in India.
• Review and respond to approvals, quotations and requests promptly.
• Ensure instructions are lawful and that all co-owner or third-party consents are obtained.
• Pay invoices and approved expenses within 7 days unless another period is agreed in writing.

06Fees and expenses

Fees may include onboarding or setup fees, recurring management fees, inspection charges, sale or purchase coordination fees, emergency attendance and fees for additional work outside the selected plan.

Third-party costs, statutory charges, travel, repairs, professional fees and other out-of-pocket expenses are additional unless expressly included. We will seek approval before incurring material third-party costs unless urgent action is reasonably necessary to protect people or property or a different approval arrangement has been agreed.

07Payments

Invoices are payable within 7 days unless stated otherwise. We may pause non-urgent services where an invoice remains overdue after notice. The client remains responsible for authorised work already completed and committed third-party expenses.

08Property transactions

Property purchase and sale support is coordination only. Where Indian law or local practice requires a licensed agent, advocate, notary, valuer, authorised representative or other regulated professional, the relevant activity will be performed by an appropriately qualified independent provider.

The client is responsible for reviewing and approving transaction documents, prices, taxes, duties, commissions and settlement instructions with qualified advisers.

09No guarantees

Property outcomes are affected by market, legal, administrative and third-party factors outside our control. We do not guarantee rental income, occupancy, tenant performance, sale price, valuation, appreciation, time to rent or sell, project completion, government approvals, tax outcomes, repatriation outcomes or investment returns.

10Liability and Australian Consumer Law

Nothing in these terms excludes, restricts or modifies a consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law or any other applicable law.

Subject to those non-excludable rights and to the maximum extent permitted by law, we are not liable for indirect or consequential loss, loss of profit, loss caused by market movements, currency movements, government action, title defects not reasonably discoverable, or the independent acts of third parties. Where liability may lawfully be limited, our aggregate liability arising from the services is limited to the fees paid to us for the relevant services during the 12 months preceding the event giving rise to the claim.

11Force majeure

We are not responsible for delay or failure caused by events beyond our reasonable control, including natural disasters, severe weather, fire, flood, pandemic, war, civil disturbance, strike, internet or utility outage, court or registry delay, government action, regulatory change, travel restriction or failure of a third-party system.

12Intellectual property

The website, branding, software, reports, templates, text, graphics and other content are owned by or licensed to us. You may use materials supplied for your personal property matter but may not reproduce, sell, publish or commercially exploit them without written permission.

13Termination

Either party may terminate an ongoing monthly service by giving at least 30 days' written notice unless the service agreement states otherwise. We may terminate or suspend services for unlawful instructions, abusive conduct, material non-payment, misleading information or a serious compliance risk.

14Governing law

These terms are governed by the laws of New South Wales, Australia. The parties submit to the courts of New South Wales, while acknowledging that activities and transactions concerning Indian property may also be subject to applicable Indian laws.